Refund Policy

We want every customer to be satisfied with their purchase. This Refund Policy explains how refunds and cancellations work for the digital products sold by Nexa Digital Media, LLC ("Nexa Digital Media").

1. Money-back guarantee

Each product is covered by the money-back guarantee stated on its offer page at the time of purchase. If you are not satisfied, contact us within that guarantee period and we will refund your purchase.

2. How to request a refund

• Email financeiro@ogruponexa.com from the address used at checkout, or tell us which address you used.
• Include the product name and, if you have them, the order number or the date and amount of the charge.
• You do not need to explain why you are asking.

3. How refunds are paid

Approved refunds go back to the original payment method. Once a refund is issued, banks usually take 5 to 10 business days to show it on your statement. A very recent charge may simply disappear from your statement instead of showing as a separate refund.

4. Subscriptions and cancellations

If a product is billed as a recurring subscription, you can cancel at any time by writing to financeiro@ogruponexa.com. Cancelling stops future charges. Charges already made can be refunded under the guarantee described above.

5. Access after a refund

Access to a refunded product may be removed.

6. Unrecognized charges and chargebacks

If you do not recognize a charge from us, please email financeiro@ogruponexa.com before contacting your bank. We will explain the charge and, if appropriate, refund it — usually faster than a bank dispute.

7. Your statutory rights

This policy does not limit any rights you may have under the consumer laws of your country.

8. Contact

Nexa Digital Media, LLC
Email: financeiro@ogruponexa.com